Refund Policy
Last updated: 2026-11-12
1. In short
- Cancel any time with one click inside the app — no email or support ticket needed.
- Cancel within 7 days of your first payment: automatic full refund and the subscription ends immediately (once per account).
- Cancel later: no refund, but you keep Pro until the end of the period you have paid for, and are not charged again.
- The Free plan costs nothing.
2. How to cancel
Sign in and press the cancel-subscription button in the app. The app tells you whether you received a refund or until which date Pro stays active. "Manage subscription" opens Stripe's customer portal for invoices and payment method; the automatic refund is only applied through the in-app cancel button.
3. Cancelling within 7 days — automatic refund
- The 7 days (7 × 24 hours) count from the time your first successful payment was recorded on your account. Re-subscribing later does not restart the clock.
- It applies once per account. If you have already used it, cancellation takes effect at the end of the paid period instead (section 4).
- We refund the full amount of your most recent payment to your original payment method through Stripe (if part of it was already refunded, the remainder). How soon it appears depends on your bank or card issuer.
- The subscription ends and Pro features stop immediately. Videos you already processed stay as they are; allowance already used is not credited back.
- If a subscription was paid for entirely with a discount code, there is nothing to refund; it is cancelled at the end of the period and your one-time refund is not used up.
4. Cancelling after that — end of period
If you cancel after 7 days (or you have already used your refund), we do not refund the current or earlier payments. Pro stays active until the end of the period you have paid for, and you are not charged again. When the period ends, your account returns to the Free plan.
5. If the refund does not go through
- If the cancellation succeeded but Stripe rejected the refund, the subscription is already cancelled and the app says so; pressing the button again retries only the refund. You can also contact us at support@ooyet.com.
- If we cannot confirm whether the refund was made, the app says so and does not retry automatically (to avoid refunding twice). Check your statement and contact us at support@ooyet.com if it has not arrived.
6. Failed payments
If a renewal payment fails, Pro access is suspended automatically and restored when a payment succeeds; if Stripe's retries all fail the subscription is cancelled. A failed payment is not charged, so there is nothing to refund.
7. Your legal rights
This policy does not limit any refund or withdrawal rights you have under mandatory consumer law where you live.
The Terms of Service, Privacy Policy and Refund Policy, and any dispute arising from them, are governed by the laws of Taiwan, and the courts of Taiwan have jurisdiction, subject to any mandatory consumer rights you have where you live.
8. Contact
This English version is the governing version; translations are provided for convenience.